Hilton Birmingham Metropole
National Exhibition Centre Birmingham
B40 1PP United Kingdom
Telephone: +44 (0)121 780 4242
National Exhibition Centre Birmingham
B40 1PP United Kingdom
Telephone: +44 (0)121 780 4242
The team here at Hilton Birmingham Metropole comes from a wide variety of backgrounds and has a wide variety of experience. There are those who have worked here for 20 years plus, with a wide knowledge of the product and the business, and there are those who have recently joined us - full of enthusiasm, ambition and looking to try anything new without any of the restrictions of history.
Sarah Cosgrove, Director of Sales heads up the Sales Team and is responsible for meetings with clients old and new to bring new business into the hotel.
Sarah is assisted by her team:
Jonathan Montgomery, Conference & Events Sales Manager has experience both in Event Management and Sales and has a great understanding of not only the operation but on finding the space in the diary to fit your budget. His assistant, Victoria Hearn has also worked in the operation before running the conference sales office.
The team consist of:
Once your event is confirmed our Event Planning Managers will assist in ensuring every detail is checked and cross checked and that it is communicated to the whole hotel.
The team consists of:
There is also a team of administrators, Rachel and Sarah, to assist with billing, queries, ensuring you have all you need and are kept up to date on the detail we are issuing to the hotel team.
Rebecca Cruz-Rodriguez, Reservations Manager and the team look after all of your accommodation requirements. Becky, assisted by Aaron Baker, work with their team to assist in any special requirements; ensuring your guests and VIPs are looked after. With the simplest ways of providing rooming lists from excel spreadsheets to Rapid room list templates, Becky can ensure that you can view all the details of your group online, 24 hours a day.
The team consists of:
Finally the day of your event has arrived after months of planning, the sales team has made sure we have the right space at the right time, your contract is in place with the conference desk, those final details have been organised with the Event Planning Managers, and the reservations team has every reservation ready for check in.
Now our Guest Relations team are here to meet you, they are your right-hand man (or woman) during the course of your event. Their mobile telephone number is all you need to assist you and allow you to relax and enjoy your event; they will take care of the most unusual requirements - nothing has fazed them yet.
Need a designer outfit for your guest speak? No problem, we’ll speak to our personal shopper contacts at the best stores in Birmingham and get them to bring over a selection of suitable items. problem solved.
Unexpected meeting needed? No problem. We can reserve and area in The Lounge and have food and drinks preordered and ready for service when you sit down. problem solved.
Need gift bags for over 1000 delegates in a conference set out on a table ready for collection when the conference ends? No problem. Our staff will organise and lay out the bags just how you want them. problem solved.
You are tired, hungry and need to empty 50 boxes from your van, no problem. Let us take care of it. problem solved.So here is the team:
Conference & Events Guest Relations
Front of House Guest Relations
So come on, give us a challenge!
